Company and Job title:
JP Morgan, Client Service Officer

Sector:
Banking

Background:

• BA degree in Translation & Interpreting (French & German) from the University of East Anglia
• MSc in Translation & Technology from Heriot Watt University.

Language skills:
Fluent in French and German with conversational Spanish

How would you describe your job?
I look after approximately 80 Financial Institution clients in Benelux and work to ensure their daily operational issues are resolved in a timely manner.

What do enjoy most about your job?
I love daily client contact in both French and German, and the ability to work under my own autonomy.

What other skills and qualities do you need?
To do my job you need to be professional, dynamic, a quick learner, able to work under stress, have strong language skills (for my region), be a team player and have very good client service skills.

What's a typical day for you?
There is no typical day so I have lots of variety; however I would expect to deal with at least 35 client issues per day, which keeps me very busy.