Technology
Agencies in the IT industry recognise that languages are needed more often in recent years. This is often connected with the need to tailor software or hardware for the local market, and is important in global projects that require implementation of systems.
Increasingly in the frontline, working on a technical helpdesk for example, there is a need to deal with customers in different languages. These operations are often centralised in Shared Service Centres to make economies of scale for multinational corporations. One agency with over 150,000 jobs advertised on its national site, stated that one in seven of its multilingual jobs were in the IT industry.
Case studies
Take a look at our ICT case studies.
Links
e-skills UK
As the Sector Skills Council responsible for Contact Centres, e-skills UK can provide information on careers opportunities.